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Privacy Policy
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At Bio-Packaging Pte Ltd, we value the privacy of our customers and are committed to protecting the personal information you provide. This privacy policy (“Policy”) explains how we collect, use, store and share personal data when you use our website or purchase any products or services from Tobe.
This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and to ensure compliance with applicable laws. All updates to this Policy will be published on our website.
Bio-Packaging does not retain personal data longer than necessary for the purposes for which personal data are collected except where necessary to comply with Bio-Packaging’s legal obligations. For this Policy, personal data shall have the same meaning as stipulated in the Personal Data Protection Act 2010 (“PDPA”), as may be amended or supplemented from time to time.
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1. Personal data collected by Bio-Packaging Pte Ltd may include and is not limited to the following:
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- Individual’s full name
- Individual’s date of birth
- Individual’s gender
- Individual’s residential or mailing address
- Individual’s mobile or home telephone number
- Individual’s electronic mailing (E-mail) address
- Individual’s internet IP address, hyperlinks visited, and other online activities conducted (e.g., online shopping)
- Individual photographs and video recordings from Bio-Packaging’s retail stores or during Bio-Packaging’s events/roadshows/campaigns
- Individual's profile photo or video from Instant Messaging and Video Call Apps (e.g., LINE)
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| Depending on the services required or utilized, your data will be used for the relevant purpose(s) as deemed reasonable by Bio-Packaging, which may include one or more of the following:
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| 3.1. Services
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- Internal record keeping.
- To verify your identity
- To process and execute your home and/or online delivery orders
- To create, provide, and manage your membership and/or online user account(s) with Bio-Packaging
- To enhance your shopping experience on Bio-Packaging’s website
- To facilitate payment of purchase orders and to process the refund
- To respond to and handle your inquiries, complaints, and suggestions
- To carry out contests and lucky draws
- To handle disputes or discrepancies
- Any other purposes associated with the services, products, or goods sold by Bio-Packaging
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| 3.2. Communications
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- To inform you of marketing information including and not limited to promotions, products, services, pet-related news, updates of business operations, and developments from Bio-Packaging and our partners
- To send you surveys regarding customer satisfaction with Bio-Packaging’s products and services
- To publish the winner’s identity in contests and/or lucky draws
- To publish customer’s compliments and feedback
- To inform you of any reasonable transaction discrepancies or recovery of your personal belongings in Bio-Packaging’s premises
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| 3.3. Security and developments
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- To manage the safety and security of Bio-Packaging’s premises and services
- To perform business analyses
- To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities
- To assist relevant authorities in contact tracing if required
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5. Security of Personal data
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Bio-Packaging will take reasonable security arrangements to protect your data in Bio-Packaging’s possession or control from unauthorized access, collection, use, disclosure, copying, modification, or disposal. Only authorized personnel have access to Bio-Packaging’s internal customer database system, which is stored on a firewall and password-protected server. Furthermore, physical access to the server is limited to only authorized personnel.
As Bio-Packaging’s website may contain links to other websites of Bio-Packaging’s business partners or associates, Bio-Packaging is not responsible for these websites' content, security, or privacy policies.
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are perfect, and we cannot guarantee the complete security of your personal information.
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6. Link to other websites
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| Bio-Packaging’s website may contain links to other websites of interest. However, once you have used these links to leave Bio-Packaging’s website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while using such sites. This Policy does not govern such websites. You should exercise caution and look at the privacy statement applicable to the website in question.
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| If you:
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- have any questions or feedback relating to your data or this Policy;
- would like to obtain access and/or make corrections to your data; or
- would like to withdraw your consent to any use of your data as stipulated in this Policy, kindly submit an inquiry via our website,
enquiries@bio-packaging.com.sg
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